FOSCHINI GROUP DELIVERS PATHETIC CUSTOMER SERVICE!

I have had a foschini account forever and in March 2015 i paid my account in full. (so that i am debt free!!!!!) In October 2015 I receive an email that Foschini is handing me over as I apparently owe them. I receive a call from the collections department (as they are so quick to call to find out about their money) stating that it has been cell phone insurance that has been going off my account.<br> nobody cares to let me know that I need to cancel my insurance separately as this will keep going off my account.<br> <br> Anyway, I take the time to go into foschini to Cancel this stupid cellphone insurance to a phone I no longer have.SAMANTH MANAGER OF THE SANDTON BRANCH advises me that they cannot asssist as the person who handles this is not in. She promises to contact me by Tuesday 03 Nov to sort this out....I AM STILL WAITING.<br> <br> I HAVE CALLLED THE CALL CENTRE, TRIED CALLING THE SANDTON BRANCH, THE COLLECTIONS DEPT AT FOSCHINI ALL CANNOT ASSIST ME<br> <br> I AM STATING HERE TODAY THAT IF ANYMORE MONEY IS BILLED TO ME ON A FOSCHINI ACCOUNT BECAUSE OF CELL PHONE INSURANCE..I WILL NOT PAY IT AS I HAVE TRIED TO CANCEL THIS AND NOBODY IS WILLING TO HELP ME!!!