Foschini Group Blacklists Clients unfairly

So I opened an account at Foschini about 3 years ago. I used it every now then but always made I paid my monthly amount... Sometimes paying more than required.

In February 2018, I go to Sportscene in Zevenwacht and pay up the account in full. I tell the cashier that I wish to close the account as I am not interested in coming to the store to pay an account every time. She assures me that it's now settled and that the account is closed.

During July 2019 I check my credit record and notice that I've been listed as a defaulted by a company called DMC. Now I don't know who these people are but I research and find that it's Foschini.

I then decide to pay the store a visit at Somerset west and the cashier then calls the head office. I explain what the issue is and she assures me that by 21 August 2019, my record would be cleared as it was a mistake when I closed the account by the cashier who dealt with it. Apparently they continued to charge me some account fee or something for keeping it open, when my express instruction was to close the account.

Today is the 26th of December 2019, I want to purchase a motor vehicle and now I must take a higher interest rate because of Foschini messing up the process.

Watch out, they charge you for that account, even when you tell them to close it. Their staff is not trained to do the account closure and it will hold you back in life.