FOSCHINI GROUP, AN UTTER WASTE OF TIME

I recently received a letter from Foschini with a card for my pre-approved account. Wanting to accept the offer I called the call centre number provided. I was told to complete the documentation and take it into a Foschini branch where someone would be able to assist me. At Foschini Canal Walk one of the assistants also called the call centre and then faxed the form to the appropriate number. She told me I would be contacted by sms on the status. A few days later I called the call centre again to follow up & they informed me that they hadn't received any documents & directed me to the CW branch again. I called the branch where Paul informed me that I shouldn't have had to complete to form because my account was already pre-approved and I need to just bring the card in for activation. I then went to the V&A branch where the assistant then contacted the call centre again and I had to answer a few questions to complete the acceptance. After a 30 minute back and forth, I received an sms saying that my account application has been denied because I had an account with Foschini Group many years ago. WHY SEND ME A PRE-APPROVED CARD IN THE FIRST PLACE??!! I AM ANNOYED AT THIS WASTE OF TIME