Foschini Failed me

As a Foschini customer am really shocked and frustrated to say the least about the service i received at Foschin Cape town Golden acre . Bought a boots on the 27 / 04/2023 price was R499.99 yet i was charge R559 on my card when paying. For some reason they couldn’t print a receipt for me as proof of purchase money left my bank already the cashier that was helping confirmed that on her side payment was showing successful. So i didn’t get the boots on the day because there’s no slip, showed them that money left my bank but they refused to give me the boots.They requested that i bring recent bank statement which i have to pay for when i print its R4 a page which was three because i cant get bank statement for one day, couldn’t get it on the day as banks were closed because it was a holiday i requested that i can email it to them but still they refused that. 28/04/2023 i submitted the needed bank statement was told i will get feedback by Monday went to the store Monday the 01/052023 to be told the lady (Winnie) dealing with the case is off didn’t get the boots but took my money R559. Visited the store again on Tuesday to be told i should bring another bank statement 3 pages again R4 each. Was told i will receive an email as she can see the money never went back to my account again. I still haven’t received my boots or the money. Am so not happy as this was a birthday gift for my friend. I was so embarrassed as i couldn’t give her the gift because Foschini failed me.