KG
Kelebogile G
1 reviews | Active since Aug 2021
09 Oct 2021, 20:14
Foschini Eastrand Mall
Had the worst experience at Foschini Eastrand mall, the ladies on the floor have a nasty attitude...they talk about customers as though they're sitting at a corner gossiping.
I went to the store to specifically buy a hat and as i tried it on i decided to take it...kept the hat on and as i was heading to the tills i hear some ladies litterally discussing me..i assumed it was customers and as i turned it turned out to be the consultant...highly unprofessional and rude to say the least!!!! i proceeded to pay and left the store and that was definetely the last i will set foot in that store !!!!!
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Foschini's replyOfficial
14 Oct 2021, 10:59Dear Kelebogile,
Please accept our sincere apologies for the negative experience you’ve had in store. This is not the level of service we strive to provide to our customers. Customer service is extremely important to us and we assure you that we value your feedback and take it very seriously.
We have escalated this with our team and an agent will be in contact with you shortly.
Kind regards, The Foschini Team
Please accept our sincere apologies for the negative experience you’ve had in store. This is not the level of service we strive to provide to our customers. Customer service is extremely important to us and we assure you that we value your feedback and take it very seriously.
We have escalated this with our team and an agent will be in contact with you shortly.
Kind regards, The Foschini Team
Best regards,
Foschini's reply14 Oct 2021, 10:59
Official
Dear Kelebogile,
Please accept our sincere apologies for the negative experience you’ve had in store. This is not the level of service we strive to provide to our customers. Customer service is extremely important to us and we assure you that we value your feedback and take it very seriously.
We have escalated this with our team and an agent will be in contact with you shortly.
Kind regards, The Foschini Team
Please accept our sincere apologies for the negative experience you’ve had in store. This is not the level of service we strive to provide to our customers. Customer service is extremely important to us and we assure you that we value your feedback and take it very seriously.
We have escalated this with our team and an agent will be in contact with you shortly.
Kind regards, The Foschini Team
Best regards,