foschini dont want to close of my account as a 2 cent balance is remaing..a mistake done by thier employee I have to suffer for it

<p>on the 22/07/16 I went to Foschini Jabulani mall to pay off the remaining balance on my loan account</p> <p>I was assisted by a lady whom I asked to debit the remaining balance left on my account .</p> <p>however that lady did not take the whole balance decided to leave a balance of 2cents.</p> <p>today I call the customer service of Foschini to assist me with closure of my account. I am told they cant close it as there is a balance avail of 2 cents..</p> <p> </p> <p>the arrogant consultant I was talking to advised me to go to the store to pay the 2cent, even after I explained that its not my fault that there is a balance, as I asked for the o/s balance to be credited.he has a nerve to tell me to go to the store and pay the 2cent or make a transfer..cant foschini write off that amount and close off my account.how many accounts you write off of customer who doesnt pay thier account?you going to give me grieve with 2cent, I have to pour pertrol go to fosichini to pay 2cent like really how much am I gonna spend on pertrol to go pay a 2 cent balance...you guys are so mean and cruel, I demanded to speak with a Manager but Jade Assur said no. I have been nothing but loyal to foschini never once have a missed a payment or was in arrears on this account..and this is a service I get.you people cant close off my account because of 2cent..which is a mistake that was done by your employee.. I have to suffer for that... so disspointed I doubt I will ever consider having an account with you people....</p>