CS
Chris S

1 reviews | Active since May 2010

13 Mar 2015, 13:13

Foschini - Don't give a damn about clients

Hi<br> <br> I had a stroke in Novemember 2014.<br> As a result I am unable to work. I am in a wheelchair and partially paralysed.<br> <br> You think Foschini cares ? Of course not !!!!<br> <br> I emailed Foschini end December to tell them and explain that I cannot pay my account....no response !!!!<br> When I was contacted by a consultant I explained my situation and I was told I would be contacted to set payment arrangements. <br> I explained once again that I cannot pay anything as I am not making any money.<br> Now I get phone calls and messages every day about the account and everytime I have to explain the situation again. Plus they want to charge me for the phone calls and messages.<br> Does anyone at Foschini actually do their job or know what is going on ?<br> It certainly doesn't seem like it.<br> <br> Through this whole thing not once has anyone from Foschini showed any sympathy whatsoever for what has happened to me or tried to actually talk to me and work something out.<br> <br> I didn't ask to have a stroke or not be able to work and not be able to pay my account but you Foschini cares ?<br> <br> Of course not....who gives a damn about the client. <br> Foschini just wants their money !!!

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Replies (1)
Foschini
Foschini's reply13 Mar 2015, 15:25
Official
Hello Bartus,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.