Foschini doesn't care about customers!!!

I'm so disappointed at Foschini stores in Port Elizabeth at Greenacres mall and in East London Hemingways mall. Last year September(2019) l bought a cellphone at Foschini at Hemingways mall in East London. The lady who was assisting advised me to take out insurance which is Finrite insurance. In February this year(2020) the screen cracked and so l went to Foschini at Greenacres Mall in PE as l study there to make a claim. The process went smoothly, but the problem came when my cellphone had to be collected, it was never collected on time. And every time l was at Greenacres mall l would go to Foschini to make a follow up on the collection of the cell phone which they would give me their phone to call finrite myself to make a follow up. This went on for a whole month until mid March that is when it was collected and the sad part is that one of the ladies who works at that Foschini told me that people who made claims after me have already received their cellphones back. I continued to make a follow up with finrite to no avail. Since l bought the cellphone at Foschini and it was them who told me about the insurance l tried to seek help from them of which l got the worst treatment ever. First of all when l took out the insurance the lady who was assisting me never told me that l will pay an access fee when l make a claim. I found that out when l called finrite the last time they eventually collected the phone and l asked them what should l take with on collection of the phone from repairs. I then made a follow up 2 weeks after the cell phone was collected, but to no avail when l called foschini at Greenacres to find out if the cell phone was back or not the lady was so rude to me and it did not even give me a clear answer and just wanted to hang up. So l wrote a multiple emails to Foschini complaining on what is going of which they never responded to. And today the 4th of June 2020, l went to Foschini at Hemingways mall in EL to ask what is going on with Finrite and could they lend me their phone to call them. Wow l was not expecting it the guy who was helping me was so dismissive when l tried to ask questions he started to walk away whilst l was talking to him. Foschini has lost a customer am not ever planning to enter their doors again, clearly they don't care about customers together with Finrite. Probably the reason they are using finrite as an insurance provider they are just doing it to take people's money without providing a service. What a shame as am a student and can't do without a cellphone and am not willing to buy a new cell phone as that one was expensive so now l have to borrow a cellphone in order to do my school work.