Foschini does not care how you celebrate your birthday

People please avoid foschini as much as possible. My patner bought a birthday gift voucher for me on 16 April 2024. Untill now i haven't received the reference they promised to send to me via sms. We have tried to go to the shop with no help. I contacted the customer care which promised to send it to my email. Till now there is nothing. Imagine i did not receive anything for my birthday because of foschini.