Foschini does not care about the voice of the customer!

I actually do not even want to give Foschini that one star, but the system only allows a rating of 1 and nothing less. I have been a loyal customer of Foschini for more than 10 years but I am so disgusted in the service I received from your company, you have just lost a very good customer and you can check on my account, I am a great customer. I bought a sneaker online from Foschini on Monday and the order was confirmed, I even received the email confirmation. All hyped up for the deliver of my order that was due today or tomorrow, I open my email this morning and I get a nasty surprise. My order has been cancelled due to the sneaker being out of stock, this after receiving an order confirmation. So why did the online system not tell me that the item was out of stock? How do you run a big organisation like TFG like a ****a shop where the system does not pick up which items are out of stock? So this morning I phoned the warehouse and they said that there is nothing that they can do, I then phoned the Foschini customer care centre and asked if I would be able to get the item at the discounted price as soon as new stock is received as the item was marked down less 50% on Monday, they did not even hesitate to tell me no and that they have the right to cancel my purchase. Where is the voice of the customer in this case? I could have bought something else on Monday since we were still in the black Friday weekend vibe, but i didn't because my order was confirmed. I want to pay the price I was supposed to pay. As you have a right to deny my purchase, I have the right to close my account and that's what I'll be doing.