SW
Simoné Williams

1 reviews | Active since Nov 2017

06 Dec 2017, 08:45

foschini clearly does not understand the meaning of customer Service!

Its been more than two weeks now,only thing i received was a statement that already told me what i heard over the voice prompt every time i called!!up to date no one has called ,i was advised to provide you 2-3 working days so your forensics department can investigate its been 19 days since i first advised of my issue and still no feedback!!pointless making payments, does not even get allocated to my balance....I WANT MY ACCOUNT SORTED!!!!!

0
Replies (2)
Foschini
Foschini's reply06 Dec 2017, 11:53
Official

Good day,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

TFG

SW
Simoné Williams's update06 Dec 2017, 12:27
Reviewer Update
I DO Not WANT to wait 2-3 working days as i already escalated this to your offices on the 17 November via hello peter and NO ONE at your offices had the decency to provide me with feedback ,if i dont get a response before the close of business day, I am going to take this matter directly up with the NCR!