foschini Chatsworth center terrible service and *********** management

Extremely disgusted with the service recieved from Foschini Chatsworth

After being a loyal customer to Foschini and spending thousands there on a monthly basis I have received the worst service ever .

I had bought my wife a Chi Lava hair straightner which she had for just over a year (still under warranty) ,she has been experiencing endless problems with it not coming on or getting hot at times so I've decided to take it back to the store .

So we got to the store on Sunday afternoon and we was told that the manager was not there and we would have to waiting for her to call us back on Monday .

Yesterday I've recieved a call from the cosmetics manager named Tiffany Naidoo who proceeded to tell me we can not return or repair the product because your wife abused the product by not pulling out the plug correctly and that the plug was bent, at this point I was confused about how do you pull out a plug incorrectly. I tried to reason with her however she was very rude and she kept on telling me that we abused the product which I was not true so I asked her if I could speak to the store manager and I proceeded to tell her how I was not impressed with the service received by her but she cut the call while I was talking.

I later recieved a call from Nicolas Manuel who posed as the store manager he told me that he had not checked the device as yet and he was checking it while he was on the call .He then told me that the plug is fine but the cord is faulty and that was not covered by the warranty he proceeded to tell me in already in my second year of the warranty and he suggested that I should cut the cord and attach another cord/plug.

After telling him this is not what the cosmetics manager explained he got very defensive and was very rude to me he told me that I was not there to watch how my wife used the device every single time and that I could not be sure that she was the only one who uses it at this point I assured him that she was and I was very upset so I asked him to get the area manager to call me back ....

Until now I haven't received any more information.

I personally inspected the product before taking it there and both the cord and plug was perfectly fine ,I believe Foschini doesn't want to repair/replace the product because the repair centers are based in Texas .

Furthermore the sales consultant informed me that the product has been removed from the shelf due to to many come backs .

All calls received have been recorded and will be shared to all my friends and family to prevent them from making the mistake I have by supporting Foschini .

I'VE CONCLUDED THAT FOSCHINI DOESN'T VALUE MY MONEY SO I WILL GLADLY TAKE MY BUSINESS TO YOUR COMPETITORS.

P.S.This is the second faulty hairstraightner bought from this store as the previous one was a Kim Kardashian hair straightener which has also been removed from the shelf.