1 reviews | Active since Apr 2014
FOSCHINI CHANGES MOBILE NETWORK WITHOUT CLIENT AUTHORITY_VIOLATION OF PERSONAL RIGHTS
<p>Foschini has now on more than one occasion changed the mobile network of an elderly lady without her consent from Vodacom to MTN. Her vodacom account was changed to MTN resulting in her sole Vodacom phone number not to work. This number is critical since it is not only connected to her home security system but it also used in case of emergencies and the only contact through to her family. This is a real concern how Foschini is able to do this without the concent of the individual. It appears that Foschini has opened up a contract which will cost this elderly lady no less than R110 per month!!!!!! This is a pensioner who will not be able to afford this. How is this done without RICA involvement and how are Vodacom and MTN able to allow such matters to occur. This needs to be investigated, sorted and reversed today! I tried to resolve this matter within the Woodlands Foschini branch yesterday and received POOR service with a smug grin from the Store Manager whose name is Steyn Mangoele. This is unacceptable and I wonder how many other elderly poor people Foschini have been *****ing from.</p>
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Dear TFG,
As much as I appreciate your response, I need to highlight that a security system is connected to this number (amongst other system) and this put this person's safety as well as health at risk taking into consideration the stress this is causing. If anything happens whilst you are taking "up to two working days" you will be held responsible for anything that happens and relate to this situation during this period. I would suggest that you take this more serious than you attempt to at this point.
Dear TFG,
As much as I appreciate your response, I need to highlight that a security system is connected to this number (amongst other system) and this put this person's safety as well as health at risk taking into consideration the stress this is causing. If anything happens whilst you are taking "up to two working days" you will be held responsible for anything that happens and relate to this situation during this period. I would suggest that you take this more serious than you attempt to at this point.