Foschini centurion mall

My experience with Foschini with regards to the tablet insurance claim has been a nightmare where I have 2 - 3 months waiting for my tablet to be repaired. When signing up for the insurance a mistake was made by the cashiers where they recorded the tablet as a laptop which delayed the claim and upon following up on the claim that's when they discovered the mistake. The cashiers stated the correction was made but an update was not done by the head office, it's been 2 - 3 months we are still sitting with the same issue till today. Let me stress the fact that the entire staff is rude as hell. never had good experience there but this one was just beyond me.