PN
Phuti N

1 reviews | Active since Nov 2015

10 Nov 2015, 21:14

Foschini Centurion LOST MY ID

The staff at the Foschini Centurion misplaced my ID book and could not care less about security of my private infomation, all they cared about was knocking off. <br> <br> I went to the shop with just 20 minutes before the store closes to get my account card that i had opened online. I expected the process to be smooth, go in, give them required documents, and get out. But instead, they said they needed some pin code from head office, and that they couldnt reach HO since it was way after their working hours, then as i was about to leave i asked the consultant who was helping me to give me my ID back.<br> <br> I understand that mistakes happen and things get misplaced, however the manner in which the consultants and his colleagues handled the matter made me furious. Insisting that i took the ID and that i should look properly in my bag which i did, even emptying out the private contents of my handbag on the counter. If there is/was a chance i took the ID by mistake its understandable, but they should not have treated me like that. Even passing comments such as \But sesi why would you come at such a time

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Replies (1)
Foschini
Foschini's reply11 Nov 2015, 12:04
Official
Hello PhutiNthite,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated

Best regards,