FOSCHINI CELLPHONE INSURANCE SUCKS

In January I took a Cellphone insurance with you and around mid March I sent you an email requesting that you change the banking details for my debit order. I received this reference number 03182A932 and no further communication has happened from your side.

End March you deducted on the old Bank Account, I called and spoke to a lady and I was told she is the only person that deals with change of debit orders in Cellphone Insurance and she told me that she changed my banking details I then closed my old bank account. End of April you didn't deduct, I called again and the lady I spoke to told me that she cannot see anything on her side but her supervisor adviced that I will be debited double instalments month end and that I should worry if anything happens to my phone I will be able to claim since its not my fault. i kept on receiving an sms saying that I have not paid my insurance and I called again and I was adviced to go to the stores where they didn't know of the procedure of changing the debit order details.

I called the customer care and asked them to speak to the consultant in store (12th May) she adviced that I write down my new banking details and she will email them to you. On Monday (14th May) I went back to the store, she was on leave but the guy and the Manager in store checked the sent items on email and my details were not sent and nowhere to be found. I left my details again and they promised to call me the following day.

They called me (22nd May) and told me that they sent my information and I will get a call from the Insurance department and I haven't received anything. I received an sms this morning saying that my insurance has been cancelled because I failed to pay my insurance.

I am really worried about how you are treating me on a small issue like this and it really makes me wonder what's gonna happen if something happens to my phone. Honesty im furious at you and the whole of Foschini Group because I trusted that I will get an excellent service and now im disappointed in your service. Its really frustrating that even your staff in store are not taking this matter serious. If I knew this was the kind of service ill get I would have looked for Insurance elsewhere, now I have to leave in fear that should something happens to my phone I wont be covered. such a disgusting service for such a so called reputable company. I sent an email to 2 people yesterday and nobody rep****. i sent to ********** **********

Your response on facebook:Hi Ado, we are really sorry to hear this and understand your frustration. Please note we will send your details to our customer care team so they can escalate this issue immediately. Will you be so kind as to send us your emails address and contact number? Thanks

I left my details and somebody called me. took my banking details and promised to call me back once everything is changed but never did. end May no money was deducted still. words cant explain how angry I am. do I have to go through this just for you to take my money? if I could get another cellphone insurance from another company right now I would