Foschini Cellphone insurance

Complains about Foschini services.

Dear Sir/Madam

I am Mrs Sinokubekezela P Ndlovu I wish to complain about the insurance policy for the phones I bought with account number *** My ID number is available on request.

I would like to express my disappointment from your unsatisfactory level of service. I have expected a much better service from you. Unfortunately, I can't help but write this email of complaint, hoping for a fast and adequate resolution. (FOSCHINI STORE @ NORTHGATE, JOHANNESBURG)

On November 2019, I bought two phones, which was Huawei Y7 and Sumsang Grandprime and insured both of them for R75,50 each. Unfortunately Samsung broke, Then I took it back to the store, so that it can be repaired. I told the phone was beyond repair and was refunded the amount policy cover for the phone , then I bought a Vivo Y12 phone in 2020 and insured it for R86.00. I cancelled the insurance on both Huawei Y7 and Samsung Grandprime phones in the store and I verified with the sales persons who confirmed to me that the insurance for the phones were cancelled. Only the Vivo Y12 was left active, which was exactly what I needed.

To my suprise my balance was not going down.Then on the 21 July 2021, I went to the store to find out what might be the problem.....just to find out that the 2 phones I cancelled where not cancelled from your side...meaning they've been deducting money for both of them since the time I bought the Vivo Y12. Which is about 22 months now.

When I was at the store (Foschini Northgate), they contacted Finite insurance company, which they got Tholakele to help them and Finite insurance company admitted that they are the ones who are wrong, so they promised to pay back the money that they have been wrongly deducting since month of December 2019.They were suppose to pay it end of July 2021 as per their promise.....Till today they haven't fulfill their promise.

Then on the 10 of August 2021 i went to the store again (Northgate Foschini) and check if they have refunded money into my account .....but found out they didn't.The store sales person called Finite insurance company and we spoke to Dimakatso, and when she checked she found out that Tholakele had cancelled the insurance for all the three phones including the one I am using now which is the Vivo Y12.

To resolve this problem, I would appreciate if you refund me back my money that you were wrongly/********ly deducting for the insurance for the two phones, it calculates as follows for 22 months, per phone (R75,50 x22 months = R1661 x2 phones = R3322.00) and the interest money charges monthly on my account for 22 months - (R1000)

I look forward to your reply and a resolution asap and will wait until 12 August 2021. Please kindly contact me on my email address below and by the number +***6.

Regards

Mrs SP Ndlovu *** Alt contact: ***