Foschini cell phone insurance complaint

Hi,My name is Anathi Jobo and I have a complaint about Foschini and which ever company they use for thier cell phone insurances.

I bought a Samsung J5 last year around October at Foschini in Hemmingways,it was R3510 and it was a cash deal. They advised me to insure it for R66 a month of which I saw it as affordable so I did. I have never damaged the phone or lost it. It was still in good shape because I bought a glass screen protector for it and a pouch,so it was as good as new until by mistake it fell from my hand as I was getting the groceries out of the car and into the house like any person does. The screen protector was broken so I removed it,thinking that the phone screen is still safe by to my surprise it was damaged as the screen went blank.

I went to the store on the 27 of August 2017 which was on a Sunday and filled a claim so the guy who helped with it was Thabang at the cell phone counter and he e-mailed my documents as I still had the slips and even box of the phone with me,he even said it would not be a problem as my phone was still under warranty an it would take a maximum of 2 weeks until my claim is approved then they take the phone either for repairs or give me a new one worth the amount.

Three weeks had gone by and still no phone call from the store,after I had used my own airtime to call and check up they had said that they can not process my claim since they can't find my policy schedule, mind you,this phone has been under insecure for a good 10 to 11 months now and every month they make a debit order for thier money by only now that I claim they see that they can't find my policy schedule.

I went to the store last week and threw a tantrum when Thabang told me that the insurance people can't find my claim and that they will have to start all over again. Lili also from the store called me to say that the insurance people say they didn't get my September payment where as the debit order went through and they said I must show proof by sending my statement to the store. Today Marks a full month and I still don't have a phone,I've been running around like a headless chicken trying to resolve this issue but with no positive outcome. In about 3 days time,the debit order for October is still going through but I don't have a phone on my hand currently.

Foschini together with Finrite have been nothing but a pain in the ass for me,i regret the day I opened my cell phone insurance with them. I am writing this complaint publicly so that people are awere and please DO NOT buy your cell phones at Foschini and DO NOT insure them with Finrite.

Anathi Jobo ********** 814