1 reviews | Active since Jul 2011
Foschini cant deliver on item sold!
I was gifted a "DESIGNER FRAGRANCES FOR HIM" where I could test 13 samples and then go into the store at Garden Route Mall in George and pick a fragrance of my choice. The person whom gifted it to me already paid for the item in full. Upon arrival today I was told by the employees that they do not have stock and that it needs to be ordered. I was more than happy to place my order, but was informed that I have to pay an additional R70 courier fee. Yes, I have to pay to receive the gift that I was gifted. I refused. I asked to speak to the manager, but the manager was not on duty. I asked for the manager's telephone number, but the employees refused to give it to me. I was also refused a refund. Basically I was told that paying the courier fee is my only option. I had to drive from Mossel Bay and returned with nothing. Unfortunately my only other option is to take legal action. Thanks Foschini for spoiling my Christmas gift!
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies for the frustration and inconvenience. This is not the level of service we strive to provide our customers.
We would like to thank you for sharing your experience with us. We realize that we do get it wrong at times, and when we do we appreciate the opportunity to learn from it and take action to improve.
We have escalated this matter with our team would like to get in touch with you directly to discuss this further and reiterate our apologies.
Kind regards,
The Foschini Team
We are concerned to hear about the experience you’ve had, and would like to extend our sincere apologies for the frustration and inconvenience. This is not the level of service we strive to provide our customers.
We would like to thank you for sharing your experience with us. We realize that we do get it wrong at times, and when we do we appreciate the opportunity to learn from it and take action to improve.
We have escalated this matter with our team would like to get in touch with you directly to discuss this further and reiterate our apologies.
Kind regards,
The Foschini Team
Thank you for allowing us to get in touch with you.
We have been advised that the charge has been removed and the fragrance you requested will be sent to the store for collection. We would like to once again express our utmost apologies.
Kind regards,
The Foschini Team
Thank you for allowing us to get in touch with you.
We have been advised that the charge has been removed and the fragrance you requested will be sent to the store for collection. We would like to once again express our utmost apologies.
Kind regards,
The Foschini Team
