DS
Dalton S
1 reviews | Active since Nov 2016
04 Apr 2017, 20:00
Foschini canalwalk
<p>I have cancelled my cellphone insurance in January already with the sales consultant Paul there I have the cancellation form with me for proof, finbond is still billing me for insurance because Paul did not do his work to forward the cancellation form to finbond. I contacted him numerous and still the guy gives no feedback, yesterday I spoke to a manager and still nothing has been, the service is nogal ***. I only want the insurance for my phone to be cancelled and my money that they have been deducting since I stopped the claim to be paid back to me. </p>
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Replies (3)
Foschini's replyOfficial
05 Apr 2017, 08:42Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Foschini's reply05 Apr 2017, 08:42
Official
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
DS
Dalton S's updateReviewer Update
05 Apr 2017, 13:36up untill now i still have not received any call or whatso ever, when it comes to paying accounts TFG is quick to call and remind that you must pay your account, but when it comes to resolving issues they seem to have a no caring attitude to keep the customer happy, i had enough of this bull****, will close my account and do not adivce anyone to open an account here for the *** service, all issues here not the first time.
DS
Dalton S's update05 Apr 2017, 13:36
Reviewer Update
up untill now i still have not received any call or whatso ever, when it comes to paying accounts TFG is quick to call and remind that you must pay your account, but when it comes to resolving issues they seem to have a no caring attitude to keep the customer happy, i had enough of this bull****, will close my account and do not adivce anyone to open an account here for the *** service, all issues here not the first time.
Foschini's replyOfficial
05 Apr 2017, 15:08Good day,
Your query has been sent to the relevant department, they are investigating and will call you directly with feedback.
Please note this may take up to two working days, we apologies for the inconvenience caused.
TFG
Best regards,
Foschini's reply05 Apr 2017, 15:08
Official
Good day,
Your query has been sent to the relevant department, they are investigating and will call you directly with feedback.
Please note this may take up to two working days, we apologies for the inconvenience caused.
TFG
Best regards,