1 reviews | Active since Apr 2014
Foschini Call Centre agents can't get the message
I no longer wish to hear my cellphone ringing because of this number-***. I tried several times to make it clear to Foschini Group Call Centre agents that I AM NOT INTERSTED ON THE PRODUCT THEY WANT TO SELL TO ME but the message gets into the one ear and immediately exists on the next. Why I am saying this is because a day cannot go on without me receiving their phone call. 2 shocking moments: the other day I was in a meeting and I tried to explain that I can't talk since I'm in the middle of a meeting but the agent insisted on asking few minutes of my time. I was like really! How the hell is that possible? The other night I was at home around 19:00 having good time with my family after a busy day at work and a call came through, I asked why am I been called this time of the day because to me this is family time, I was told that to them that is the perfect time because I'm not at work. Firstly, how do they know I wasn't at work? How if I'm working shifts? I am truly disappointed by your unprofessionalism and I curse the day I opened the account with Foschini because I never had peace of mind since then. Please deal with this number *** to stop calling me.
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
