Foschini bad treatment

On the 2nd of August on Tuesday,I paid R1000 at the store using my ID. I received an sms 2days after saying I did not pay. I went back to the store and they discovered that the teller selected an old closed account and my money is reflecting there. How on earth did that happen i do not know.

The supervisor/manager said it was just a human error and she was not friendly at all. She called customer care after assisting other people 1st while i was waiting and they said they can't do it she must email my proof of payment. She took all my details and promised to call back on Monday the 8th and she never called me back.

I just called Foschini call centre and the lady said the payment is still not reflecting on their side,i must go back to the store. 1st of all when i was at the store i stayed there for more than an hour waiting for the matter to be resolved,no one called me back. This will reflect negatively on my ITC records and there's an interest added already in the account. Foschini needs to know if they don't fix this i will not pay my account.