Foschini Bad Service(Mall of Africa)

I bought a mobile phone at Foschini Mall of Africa,the service was so bad the lady who assisted me i will not mention her name,she was not sure of what she was doing,because of the frustration i forgot to do something only to find out when i get home she did not RICA my Sim card,not that's enough the phone had a factory fault,i went in to report it just to be told the person who deals with that is not at work and was told to come back the next day of which i could not because i had to go to work and i stay far from there,so now am stuck with a phone that is not working but i paid it full without any problems,so before you go there to buy your phone make sure you get everything right before you go because to get help at that store it's not easy.I should say i would never ever buy anything from that store again.