Foschini and Vericred

I am so angry with the service I have been getting between Foschini and Vericred. My account balance was around R10000. I have made a payment of R2000 July, then R1000 August then paid R6700 recently that showed on my slip as I made payment of R1000 at the store. Now Vericred has decided that I have to pay additional charges which I am unaware of that cost around R2500 and they started adding charges as I was trying to settle the account. The service is so bad that I am taken from pillar to post and know one wants to clear this charges as they have affected my profile. <br> <br> I need to understand why have the charges only been added as I was clearing the account and why does the charges amount to R2500. <br> <br> The service is really bad.