FOSCHINI AND FINRITE, BUNCH OF ******

This is the 4th review i am writing about the same problem and everytime all i get is "an agent will call me"and nothing happens .22/24th June i made a claim for my ****** cellphone at Foschini Zyvenvacht Mall, After not hearing anything from them or Finrite i then went back on the 09th of September for a follow-up only to be told that Finrite never received any claim from me, the lady who was assisting me at the time then re-sent the paperwork and i was told by the lady at Finrite that i would get a feedback within 48hrs, weeks passed and there was no feedback i then decided to go to Foschini in Tygervalley and when they called Finrite the guy was told that they were not picking up that i was paying the insurance so they are waiting for the head office to get back to them i will get a feedback on the 25th September, 30th of September after not hearing anything from them i went back to Foschini Zyvenwacht and i was told that they could not help me at that moment because Finrite does not open on Sundays but they will give the information to the guy who deals with insurance claims on Monday the 01st of October to do a follow up .Up untill Today no one bothered to come back to me. What confuses me is why Finrite does not pick up that i have been paying insurance for my phone because that is the only thing i am paying at Foschini nothing else.If then they claim that i was not paying insurance can Foschini explain to me what i have been paying into their account for over 2 years? i don't care about the insurance now all i want is my money back from Foschini so that i can buy myself another phone and also look for a different insurance company because Foschini and Finrite are just useless companies