Foschini and finrite bad bad service

<p>I insured my phone with FOSCHINI and when it got lost, I was given the runarounds for the insurance to be approved. I had to write many emails for it to be approved. now that is has been approved, struggling again to get a phone. I've went from store to store without any satisfactory. When I thought finnaly im done with this, Maponya mall Foshini told me that Finrite has not yet given them the order package but FOSCHINI eloff street says finrite has already sent it to Maponya. This is really bad service for such a huge company. I never thought I wouod strughle so much just to get my phone. Then whats the point of insuring the phone if I will struggle when is time to claim. Very dissapointed.</p>