foschini alberton city is a circus

Today I went Foschini in alberton City to book a faulty a mobicel tablet that i bought via takealot, so I arrived at the shop at 12:30 in the afternoon the cashier was so decent enough to say that the lady who is able to book devices will be with me shortly, she then went to liaise with her. The lady who was suppose to assist is tall , wearing glasses and with dreadlocks, she came to look at the cashier area twice and just saw someone standing there and she stood there talking to her male colleague who is bald and wears glasses too. They looked at me and just had a relaxed talk 12:45 by the makeup side (wow foschini service) i walked over to them and asked to see a lady whos gonna help with a booking, she gives me attitude that she at the back coming in the next few minutes went back to cashier side i waited 12:55 i walked across the floor again back to the makeup session and asked the first lady (cashier) that whats happening i have been here almost 30 minutes waiting to book a device, now standing with another lady with braided hair, she tells me that the dreadlocks lady was suppose to help coz its a device bought from takealot however the 2nd lady takes the device to go check what could be the fault, while shes checking the very same dreadlocks fetches her and say the clients are waiting for service come out and help. I said to her i have been here for 30 minutes and no service was given and now i have to wait again, i requested the device and walked out. This is *** service if this is how foschini conducts its operations i wont be using them in a long time i would rather use competitors , they have moral issues as staff which impact clients, watch the video and see .the circus that happen there