FOSCHINI A COMPANY WHO \RESPONDS\"!!"

I wrote a complaint early in February 16 regarding my cell phone that was ****** from my bag by ********* in Foschini Cresta and how the Foschini staff was VERY aware or the ongoing ******** operations in the store! I was sent feedback that the Foschini group will contact me, needless to say they did \respond\" but with no action, suggestion or feedback at all. I was sent a mail by the manager of the Insurance Claims department to request my side of the story which I did but since then I tried to follow up several times, the only feedback I got once was that they are busy with the investigation, further than that I have sent 3 more requests for feedback which were delivered and read but not even a \"sorry your situation is not our problem\" or anything since! Cresta Mall is well know for ******** activity, that is no secret at all, even Cresta's Mall Manager told me they made use of \"undercover\" cops last year to help identify these people to stop them from entering the mall but if the shops do not work with the mall security who will eliminate the ********* and make sure shoppers enjoy a pleasant experience, that is why we shop isn't it? "