Foschini

Good day

I have an account with Foschini store and my account was in arrears and was therefore handed over. I made an arrangement to pay the amount in full on the 25th of August 2018 of which I did. I also got a 20% discount on that arrangement. I fulfilled my promise and an amount of R3,425. 13 was debited from my account on the 25 of August 2018.

A week later I recieved a call to thank me for the payment and was informed that the discount amount was still reflecting but would be cleared and I would receive a paid up letter within 2-3 working days. I've been receiving calls that I still have an outstanding amount and when I explain that I made a full payment they tell me that theu can see the amount paid and just need to clear the discount amount and send me the paid up letter.

I've been following up and keep getting promised the the matter will be escaletd the amount will be processed and the account will be closed but for the past 3 weeks nothing has been done. I get no feed back, instead I keep calling with my airtime and get promised to be called backed but never get called.

This is really frustrating, cause they don't update notes and different agents keep calling to tell me that I have an outstanding amount.

Kindly assist