Foschini

This store has poor customer service and they are very ******. Just because a person is black and old they take advantage and treat her very cruelly. My 76 year old granny has been up and down for a year now for a phone she paid for and also has not missed a single payment for insurance or her account. The managers have been treating her so badly that it has came to a point where its affecting her blood pressure. They first told her that her phone was lost and after 4 months they wanted to give her someone else phone and she refused it. When time went by they found her phone and told her to do an affidavit and so they can send it to the insurance. I am fully aware about companies not practising TFC and she is a pensioner and we are going to take this further and im not sure if we have the FOS here in SA but i have had enough about Foschini.