PP
Petro P

1 reviews | Active since Dec 2021

05 Dec 2021, 10:00

FOSCHINI

How is it possible that neigher on-line nor customer service can assist in changing a gift card to an evoucher, and expect customer to make a special round trip of 160 km to go to a store to maybe change it, after each telling me to phone the other department...in this technology age, how are they not able to assist

0
Replies (1)
Foschini
Foschini's reply06 Dec 2021, 14:41
Official
Dear Petro, 

We're so sorry for the inconvenience incurred as well as the lack of assistance received. 

We have brought this to the attention of our team and can assure you that a consultant will be in touch with you shortly to provide assistance. 

Kind regards, 
The Foschini Team