Foschin-Finrite

My mom bought me a Huawei 6 pro 11 November 2020 for my birthday on her account. On witch they add insurance without concent. 26 December they stole the phone out off the bakkie. I went into the branch to ask if there was insurance on the phone they showed on the computer there was insurance paid 4 instalments already. We submit a claim on the insurance wich was rejected first they use the excuse my mom told them over the phone she was the one using the phone .But they never phoned her for insurance they said there were a recording and they will e mail us the recording nothing happened then we went into the branch now the claim was rejected because the insurance was on my moms name and I was the user. Please assist with the above matter. *** Regards Wouter Korkie