CP
ChandrAA(C) Pillay

1 reviews | Active since Jun 2015

03 Jun 2015, 10:49

Forshini Cape Gate - Pathetic Customer Service

On the 01/06/15 I called the Forshini Cape Gate Branch looking for a size 6 Parker jacket, I was told by the sales lady on the telephone that two jackets ( one black and one red) were going to be kept aside for me. I told her that I would pick it up on 02/06/15 after work.<br> <br> When I arrived at the store yesterday afternoon, I discovered that no jackets were keep aside for me. I drove all the way to the mall for nothing.<br> <br> After I discovered this, I fitted a size 8 jacket, the sales lady told me the jacket was less R250-00 and I decided to purchase it. I ended up paying the full price for the jacket as the sales lady **** about the jacket being on promotion . <br> <br> I was disappointed by the service received and I will never purchase at Forshini again

0
Replies (1)
Foschini
Foschini's reply03 Jun 2015, 11:20
Official
Hello CP89,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.