gH
gerard H
1 reviews | Active since Aug 2011
09 Feb 2018, 14:10
Forchini *******
on 7 December i took my moms cellphone in for a insurance claim as the fone was not working and has the Foschini insurance and was bought at Foschini. The fone seams to have been ****** by a staff member as he has been suspended but now after 2 months and spoken to the shop manager Drikus he promises to follow up but nothing after 2 months, my mom paid R1200 for the fone and insurance every month but she has no phone and Foschini seams to not give a **** so what now? we cannot support ******* that are employed at Foschini
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gerard H's updateReviewer Update
09 Feb 2018, 14:11this happend at canal walk cape town branch
gH
gerard H's update09 Feb 2018, 14:11
Reviewer Update
this happend at canal walk cape town branch
Foschini's replyOfficial
09 Feb 2018, 15:11Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Foschini's reply09 Feb 2018, 15:11
Official
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,