Fochini The Grove Mall Pretoria staff and management are ***********

I'm very disappointed at Fochini at The Grove Mall. I had an incident where I was purchasing with my bank card on the 21st of March. The eft system kept on declining. The reason was some error. I then used a different bank card. The transaction went through. I thought maybe it was the bank issue. When I got home I realized that I got charged on the other bank card. I went back on Saturday (following day), one of the employee told me that I shouldn't worry. Head office will pick up the other transaction and will contact the store. I gave them my contact number. But no one got to me until I went back on Monday. The staff member said she forgot to follow up because she was too busy. She then asked for my bank statement. I sent it to her. Since it has been more than 24hrs. I was expecting positive feedback. No one contacted me until yesterday(Thursday) 28th March 2025. They said they have reversed my money and I should wait 7-14 working days. That's madness, it's month end now and obviously there are expenses that needs to be paid. The staff including the manager who assisted me are very ***********. I had the worst experience ever. I still haven't received my money.