Fochini custcare sucks

I ran into financial difficulties and immediately contacted the company via email to make arrangements in april and they said i must just pay R130 and they will move my account to a 24 months arrangement needles to say it never happend then they emailed me when i complained and said i must now pay R170 for 3 consecutive months. Their exact words such an agreement is acceptable to you, you will not be able to purchase on your account until we had received 3 consecutive payments. Also your available credit may be decreased by 20%. However your account will be out of arrears after the third consecutive payment and your buying power will be reinstated. Needless to say thata didnt happen and i am threatend by then every day. I called the today just to receive an email back that they can not make the changes now i have to wait until tje 9th of november... Bybthat time i would have made yet another payment. So clearly the can not keep to their word and everythime i call to find out whats going on they have a different story