Finrite and foachini are ridiculous

I submitted my claim with all necessary documents in May this year when my phone was ******. Every time I follow up, something is outstanding (information supp**** numerous times) or its being sent to a department for review. I've called the store countless times and spoken to agents at finrite. I am at my wits end as it seems they are trying everything to not replace the ****** phone. Why have insurance then? Waiting five months with the same feedback is beyond ridiculous and unacceptable. Not even the manager at foschini can make a difference. I would not advise anyone to take out cellphone insurance through foschini as you will fight an endless battle.