Finerite and Foschini poor service

I've been paying for my foschini account for months, but the balance was not going down only to realize that I was being double charged for a Finerite cell phone insurance which I then asked for it to be refunded and cancelled to my dismay it's been 3/4 months of me waiting for Finerite to process my claim and refund my money into my foschini account which keeps piling up in arrears because they do not wanna give me my money back. I'm being sent in circles and given excuses that the supervisor is not available for 3 months now. I'm on the 4th month of fighting a losing battle and I'm quite sick of it. They have been deducting money for two insurances for years and now that they have been notified of their oversite, it's just one excuse after another since filing a claim for a full refund in September. Someone needs to fix this cause I am at my wits end with both foschini and Finerite. I do not want an insurance cover with Finerite/foschini anymore, I only claimed for a refund for one insurance but now I want a refund for both insurances because I am done dealing with such *********** and poor customer service and I do not want my time wasted any further by being sent to make a new affidavit every time they run out of excuses,i do not have the time nor desire to run useless errands. I want my money back for both insurances in full!