1 reviews | Active since Jan 2014
Dear Foschini
I am writing to you for the second time in two weeks. Your paralegal department keeps contacting me on my work phone. I cannot and will not give out any information regarding payments etc as it is an open plan office and I cannot discuss these matters at work. Rather contact me on my cellphone. I have lodged these complaints time and time again and no one seems to listen. First of all I paid the amount I agreed to yesterday so I dont see why I am still been phoned. Further more in June 01, 2018 I paid 890.00 which does not reflect on my statement either.
I just spoke to a consultant that practically harrassed me when I said i am unable to speak, she was rude and kept asking me why I gave this number if I cant talk on it. I gave this number as an alternate number incase of *****, not to hand out payment details and confirm ID numbers etc. Her name is Asanda and I had to cut the call.
Please note that I am unable to take private calls and I do not need to explain or give the history as to why we are no longer allowed to take private calls
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Best regards,
Good day,
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Best regards,
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