FL
Faith L

1 reviews | Active since Jan 2016

08 Jan 2016, 09:23

Faulty Phone bought at Foschini Maponya

Good morning,<br> <br> To whom it may concern<br> <br> On the 11 of October 2014 I bought a Huawei Y600 for R1999,00 at Foschini Maponya Mall and I used the phone for only six month the phone gave me problem and I took it back to Foschini so it can be taken in for repairs it was done once the phone was back no one called for almost a week, when I called and asked them if the phone is back they told yes its back and I asked why I was never called to come and collect my phone I was told the phone only came to them today, but when I called their repair centre they told the phone was replaced over two weeks ago.<br> <br> The same phone which replaced only work for 6 months and again on Tuesday 29 December 2015, I took the phone for repairs and Lungi did not make me to sign any document which I found very strange because any one can come and claim to be and come take my phone, a week later to be exact on Wednesday 06 January 2016, I called the Vodacom Repair Centre to check if the status of the phone, I was told that the phone was not booked in, I then called Foschini Maponya I spoke to Zodwa who told me that the Noe who books cell phone is on leave she will only come back on Friday so I should call then.

0
Replies (1)
Foschini
Foschini's reply08 Jan 2016, 12:06
Official
Hello Faithy27,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.