1 reviews | Active since Jun 2017
Falsely accused of *****ing
<p>My sister and I came in to the shop to look at a bag for the upcoming eid. While in the bags department I opened my own bag to check whether the bag matches the boot I'm planning to wear, which I brought with to the shop to get the colour as accurate as possible. To my surprise one of the employees on the floor (Morida) called my sister and I and told us to go into the fitting room with her. We went in with her and without asking us she said we must open our bags and she proceeded to search it. While she was doing this I asked her why she is searching us and her response was 'because I am searching u' with attitude. I then asked her again why she singled the two of us out in a shop full of people and her response was once again 'because I am searching u'. I then proceeded to ask her name and complained by the cosmetics manager (Crystal) about her bad attitude and inability to explain to me why we, two muslin ladies, were searched. She (Morida) then told crystal that we were there in the week and stole earrings and now we were back for more. But when asked why she is searching us we got no response. Now she is confusing us with other people and falsely accusing us of *****ing. I have never been more humiliated in my life. In a shop full of people she blatantly embarrassed us accusing us of things we did not do! If that is the case, I will no longer shop at foshini and close my account. </p>
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
