AP
Almira P

1 reviews | Active since Aug 2015

06 Aug 2015, 14:42

FALSE ADVERTISING AND RUDE EMPLOYEE

I recently went in to the foschini at the boardwalk to purchase a promotional item that was advertised on the website and the beauty magazine.I went in to the store to make a purchase and was dealt with by a rude and ill mannered employee, she told me the promotion ended last month. i assured her i recently saw it online. She was very rude and unhelpful, after about 45 minustes of me waiting for her to assit she finally comes back and informs me it is a box set on promotion. She said she wont be able to assist me with what i require due to what i require being loose items. <br> I further went to ask when she will recieve stock and again very rudely she says no one has stock.<br> Why is foschini advertising for things they do not have.

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Replies (1)
Foschini
Foschini's reply06 Aug 2015, 15:25
Official
Hello AlmiraP,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.