SC
Siveshan C
1 reviews | Active since Nov 2015
05 Oct 2016, 14:34
FALSE ADVERTISING
<p>I recently made an online purchase from foschini which entailed a free ponds hamper worth R600 when buying any two ponds products, Upon receipt of of my package I noticed the gift was not delivered.When I called in,I was told the gift is out of stock and I will not be able to get it anymore,If the gift was out of stock why was the advert not removed at the time?Why was it romoved 3 days later?,I was then told to return the product.Is this the time of incompetence we can expect from an online store. Pathetic.</p>
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Foschini's replyOfficial
05 Oct 2016, 15:37Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the relevant department to assist.
Your patience and understanding is appreciated.
TFG
Best regards,
Foschini's reply05 Oct 2016, 15:37
Official
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the relevant department to assist.
Your patience and understanding is appreciated.
TFG
Best regards,