failure to update my account

<p>I am extremely unhappy with the service that I have been receiving from TFG. </p> <p>I am aware that my account was in arrears but I know for a fact that after paying 3 consecutive instalment the account I brought up to date again, one of your agents also confirm this with be. I have been paying full instalment for the fast 4 months yet my account is still in arrears.</p> <p>I received a collection call on 17 December where i told the agent that my account should have been up to date by now. She said that this error would be fixed. I further want you to reverse the collection charges that include the sms fee, the collection call and the collection letter that are charged on my November and December statements as this was something TFG should have corrected long time ago</p>