Failure to Update Customer Account Balance

Good day,<br> <br> I have recently made enquiry this morning regarding my account balance owing to your company. In October 2015, i settled the final balance of R30 with the relevant collection authority. Confirmation of this settlement was received by me. A copy was sent to Donna Claire to update my account accordingly. A credit against amount owing should have been processed rendering my account balance to zero.<br> <br> Upon inquiry this morning with Trans-Union, i was saddened to hear that i am listed on the credit bureau. This in view of Donna Claire not clearing my debt from above. The inefficiency from Donna Claire has incorrectly resulted in me being listed on the credit bureau. This current inconvenience is now hindering my application process for the purchase of a fixed property. I feel aggrieved and frustrated with the failure from Donna Claire in having my account reconciled accordingly.<br> <br> Please can this be escalated to the relevant personnel in charge of accounts to have my account reconciled correctly and have this information passed onto credit bureau to have me de-listed and relevant scoring updated correctly.<br> <br> I await your positive and prompt feedback.<br> <br> Regards,<br> <br> Lee Bhagalu