1 reviews | Active since Dec 2014
Failure to refund unavailable stock
I placed an order for 3 cosmetic items totalling R910 on 26/11/21. I got an email on 29/11/21, saying that the items were out of stock and that my credit card would be refubded and will reflect in 3-10 days. It is now 13/12/21, two weeks later, and I still have not been refunded. I have called several times and I get a different answer every single time. Today the systems were offline. I am now highly annoyed that firstly, they have no stock control to reject an order, and secondly, that I have still not been refunded. I am very disappointed in this service. It is not a small amount of money, and I have supported Focshini so much in the past. How can I get my money refunded? I don't have the time to call every single day (I am an emergency nurse).
It concerns us to receive this negative feedback, we're so sorry you've had this experience.
Customer service is extremely important to us and we assure you that we value your feedback and take it very seriously as this is not the level of service we strive to provide our customers.
We have brought this to the urgent attention of our team who will ensure that your refund is processed timeously.
Kind regards,
The Foschini Team
It concerns us to receive this negative feedback, we're so sorry you've had this experience.
Customer service is extremely important to us and we assure you that we value your feedback and take it very seriously as this is not the level of service we strive to provide our customers.
We have brought this to the urgent attention of our team who will ensure that your refund is processed timeously.
Kind regards,
The Foschini Team