Failure to live up to TFG purpose (We inspire our customers to live their best lives).

Vuyolwetu: 17 Apr 2022, 09:20

I have never been disrespected and bul**** like this in my whole life. Sterns do not consider individuals as I regret the first time I put my first step at Canal Walk. On Wednesday the 13 April 2022. I received a call from a very disrespectful person by the name of Michael who never announced himself to me properly. He says that Sterns findings were that the ring was bent and that the reason why the diamonds were falling off. His exact words were that its either the person who was wearing the ring hit a mental surface or a rock to bend the ring and that is the reason why the crystal or diamonds are falling off. I tried to tell explain to him that I’m glad that he mentioned that the ring was bend as it came back looking like that when it came back from repairs meaning no proper check up was done before the ring was given to me. When a huge entity have made a mistake it is very seldom for accountable party to take responsibility and admit that they made a mistake. I would like that the voice record of the person that called me Wednesday to be reviewed as I not happy about the way he was referring to me. Wednesday the 27 April 2022. I would like my ring as my wife is not with a ring for almost a month now after our ****ing. I will not pay for sterns trying to cover up for his employees. Who ever is attending this matter please don’t even bother to call me and all communication must be sent via email. If you are not able to retrieve the record of the call between myself and Michael just say the word I will request that my service provider to furnish me with the record

S Sterns's reply: 19 Apr 2022, 09:37

Good day

Your above reply is noted

Kind regards Customer Care Team

V Vuyolwetu: 11 May 2022, 06:38

This is beyond negligence and poor service delivery. Up until today my matter have not been resolved.

I'm surprised of how such a huge entity like TFG handles and resolves complaints from its customers.

This is a second month my wife is without a ring.

V Vuyolwetu: 13 Jun 2022, 11:19

It's almost 4 months I paid for my wife ring and Sterns Canal Walk have just confirmed that they not aware of my wife ring who was booked for repairs.

This is beyond poor service delivery not only for Michael and his Canal Walk Team. It goes beyond representing the Brand itself. I am willing to take it up with service agreement of TFG as a whole.

I'm my culture when you have a bride without a ring for more than a week it portrays different meaning to the public.

How could my wife ring goes off the radar with anyone taking notes.

I am waiting for something I'm not sure of and Micheal is very not helpful and his a dead end to my matter. From the day I complaint and up until today his not helpful and proactive.

His not responding to my email and I had visited the site ones he was not on Site. He never called to acknowledge the fact that I was at the store to find out the whereabouts of my wife ring. Had to visit the site and up until today I have not heard from him

STERNS CANAL WALK I NEED MY MARRAIGE RESPECT RESTORED AND TRAET ALL CUSTOMERS THE SAME MANNER. EACH ENTITY HAVE A MISSION STATEMENT.

THIS IS VERY IRRITATING