Failed me

I have to agree this company has been my home. I can complain then my queries be attended to but recently for four months now I have been struggling. I have an insurance with them called home insurance where they cover your appliance basically if somthething breaks in ur home they cover only labour and call out fee. I requested their service when my fridge start giving me problem they did their analysis and I bought the parts they said are needed to fix it but three years later this fridge gave me a problem again.I called someone just to see why this is happening as people were complaining that it is not long I had it fixed but its acting up again. This individual asked who fixed my fridge cause they did something wrong. His analysis was confusing but I reffered it to my insurance company for clarity and assistance, guess what till to date I'm still waiting and that was January 2021. Its April no responce or a call just automated email when email was send. I did send follow up emails yet no response just automated response.