Extremly poor service from Foschini

I was retrenched from my company in January 2018, i thought that my account was due to my club membership with ,to my surprise my claim was rejected citing no benefit, to witch I asked what the club benefits entailed but was told just that it doesn't cover me. I subsequently tried to make a payment arrangement as my account was always in good standing. To date, I have had no response to the numerous e-mails I have sent and the phone lines only ring. I am terribly disappointed in this company and their lack of assistance during this time of unemployment for me. Next thing they will probably blacklist me, or list me as a slow payer, forgetting that I have attempted to make an arrangement with them to which they cannot be bothered to respond. My initial e-mail was sent on Monday, 14 May 2018 12:32 PM ********** ********** and again on Thursday, 17 May 2018 9:00 AM ********** ********** again today, on all counts I have had no response. I have all the e-mails that I have sent, and I cannot believe that they are not even responding, so much for client service. Same as when my claim was lodged, I had to wait for months for a response. I'm so sorry I ever opened an account with this company, I will never buy from them again.