Extremely upset customer

<p>Purchased a cell phone on Sunday 10/04/2017 from the gateway branch when I got home I switched on the phone and while using the camera the phone was freezing, I took it to the Chatsworth strengths next day and the consultant tested the phone for 10-15 minutes and he says there's.nothing wrong with the phone I need to take it back to gateway as they cannot return it ,when I called gateway the consultant said she would call the Chatsworth store and speak to the consultant and get back to me and that hasn't happened yet I am now sitting with a phone that is useless to me which I paid R2000 for I am not prepared to send the phone in to have it assessed it is still the same way I bought it I want it credited as I am within my 7 days as per consumer act, service in these stores are pathetic because all the consultants worry about is there own conversations rather than going the extra mile for a customer</p>